How Can I Ask For Support From Mindbeat?

We are here when you need us

If something is not working, or you have a question and cannot find the answer, there are a few straightforward ways to reach the Mindbeat team.

Start with the help icon

The quickest place to start is the ? icon on the platform. Clicking it opens two options: you can browse through help articles that cover the most common questions, or you can select Ask to submit your question directly to the team.

Browse the help articles

Before reaching out, it is worth checking the help articles first. Most common questions about the platform, your coaching journey, goals, and sessions are covered there. They are available any time and are often the fastest way to get an answer.

Chat with the team

If you cannot find what you need, use the chat box on the platform to message the Mindbeat team directly. Someone will pick up your message and get back to you as soon as possible. We aim to respond to all queries within 24 hours, and often sooner.

For urgent queries

If something needs more immediate attention, email the team directly at support@mindbeat.app and we will prioritise getting back to you.